🦋 Refund & Return Policy
**Last Updated: October 2026**
Thank you for shopping with Lucky Zinnia! 💕
Every order is carefully prepared, checked, and packed at our creative studio. We want you to enjoy your Lucky Zinnia experience, so please review our return and refund policy before placing your order.
1. Order Cancellations
If you need to cancel your order, please contact us at **info@luckyzinnia.com** as soon as possible and include your order number.
- Orders that have not yet been processed or shipped may be eligible for cancellation and a full refund.
- Once an order is being prepared, cancellation requests may be subject to review.
- Once an order has shipped, we generally cannot stop or recall the package.
If we are unable to ship your order within the promised timeframe, we will provide the cancellation, delay, or refund options required by applicable law.
2. Returns & Exchanges
Our Mystery Scoops and DIY accessory collections are individually prepared and feature unique, randomly selected assortments.
Due to the surprise nature of our products, **we generally do not accept returns, refunds, or exchanges based solely on personal preferences**, including dissatisfaction with randomly selected colors, styles, designs, or combinations.
Other change-of-mind return requests may be considered on a case-by-case basis. Approval is not guaranteed.
For approved discretionary returns:
- Items must be unused and in their original condition.
- Original packaging should be included whenever possible.
- Complimentary gifts and promotional items associated with the returned order should also be returned.
- Customers are responsible for all return shipping costs, including international return postage.
- We recommend using a trackable shipping service and keeping proof of postage.
- Refunds will be processed after the returned items have been received and inspected.
Please contact us for return authorization and shipping instructions before sending anything back.
These conditions do not limit any rights or remedies required by applicable consumer protection laws.
3. Mystery Scoops & Surprise Accessories
Every Lucky Zinnia Mystery Scoop is designed to bring a little excitement and creativity to your day!
Please note:
- Colors, shapes, styles, and combinations are randomly selected.
- The contents of each order may vary.
- Product photos are for illustration purposes and may not represent the exact items received.
- Specific colors or designs are not guaranteed unless clearly stated on the product page.
All advertised minimum quantities, product specifications, and promotional rewards are guaranteed.**
Normal variations in random assortments are part of the mystery experience and are not, by themselves, considered product defects.
If your order does not meet the guaranteed quantity or product description, please contact us for assistance.
4. Damaged, Defective, Missing, or Incorrect Items
We carefully inspect and pack every order before shipment. However, we understand that unexpected issues can sometimes occur.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible, preferably within **48 hours of delivery**, so we can assist you promptly.
Please provide:
- Your order number
- Clear photos of the affected items
- Photos of the shipping package and label, if available
- A brief description of the issue
We may request additional information when reasonably necessary.
After reviewing the situation, we will arrange an appropriate solution, which may include replacing affected items, sending missing items, or providing a partial or full refund, as applicable.
The suggested 48-hour reporting period does not limit any rights available under applicable law.
For verified product defects, incorrect items, or other issues for which Lucky Zinnia is legally responsible, return shipping costs will be handled in accordance with applicable consumer protection laws.
5. Complimentary Gifts & Surprise Items
Every order includes a **FREE Gift Box!**
Selected orders may also include a lovely little handmade gift personally crafted by our founder or other special surprises.
Unless specifically stated on the product page, additional surprise gifts are not guaranteed and may vary between orders.
For approved full-order returns, associated complimentary gifts should also be returned where applicable.
Any refund adjustments involving promotional gifts will be made only where permitted by applicable law and the disclosed promotional terms.
6. Refund Processing
Approved refunds will generally be issued to the original payment method used for the purchase.
For approved discretionary returns, refunds will be processed after the returned items have been received and inspected.
Please allow additional time for the refund to appear in your account, depending on your payment provider or bank.
Original shipping charges are generally non-refundable for discretionary returns, unless otherwise agreed or required by law.
Where a refund is required by applicable law, it will be processed in accordance with the relevant legal requirements.
7. Undeliverable or Returned Packages
Please double-check your shipping address before completing your order.
Packages may occasionally be returned because of:
- Incorrect or incomplete shipping addresses
- Failure to collect a package
- Repeated unsuccessful delivery attempts
- Refusal of delivery
If your package is returned to us, please contact our team to discuss the available options.
Additional shipping charges may apply if reshipment is requested due to an incorrect address or failure to collect the package, subject to applicable law.
For delayed or lost packages, please refer to our Shipping Policy or contact us for assistance.
8. Customer Support & Returns
We're always happy to help!
For order cancellations, returns, refunds, or other concerns, please contact:
**Lucky Zinnia Studio**
**Email:** info@luckyzinnia.com
**Return Address:** [Insert complete return address before publishing]
Please include your order number and relevant details so we can assist you more efficiently.
We aim to respond within **48 hours**, although replies may take a little longer during weekends, holidays, or busy periods.
9. Important Information
This policy applies to purchases made through the Lucky Zinnia online store.
Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be restricted under applicable law.
Lucky Zinnia may update this policy when necessary. Changes will be published on this page with a revised date.
🦋 Thank You for Supporting Lucky Zinnia!
Every order means so much to our little creative studio.
We truly appreciate your support and hope your Lucky Zinnia surprises bring joy, inspiration, and a little extra creativity to your day! 💕
For shipping information, please visit our Shipping Info page.